Frequently Asked Questions

Have questions about ordering, delivery, payment, returns, warranty, or our services? Find answers to some of the most common questions about shopping with AS Tech Hub.

Orders & Payment

How can I place an order with AS Tech Hub?

You can place your order directly through our website. You can also contact us on WhatsApp at 03048022918 if you prefer to order through WhatsApp.

What payment methods do you accept?

We offer several payment options, including Cash on Delivery (COD), bank transfer, Easypaisa, and JazzCash.

Will my order be confirmed after I place it?

Yes. After placing an order, our team will contact you by phone or WhatsApp to confirm your order before processing it.

Shipping & Delivery

Do you deliver across Pakistan?

Yes. AS Tech Hub offers delivery to cities across Pakistan.

How long does delivery take?

Orders normally take 5 to 7 working days to arrive, depending on the delivery location and courier service.

How much are the delivery charges?

Delivery charges are fixed across Pakistan. Orders above PKR 3,500 qualify for free delivery.

Can I track my order?

Yes. You can track your order using our Track Your Order page.

Track Your Order

Returns & Refunds

Can I return a product after receiving my order?

Yes, eligible products can be returned within 3 days of receiving the parcel, provided the product has not been used.

Can I return a product if I simply change my mind?

No. Returns are not accepted for change-of-mind purchases. Products must meet the applicable return conditions.

How will I receive my refund?

Once your return is approved and processed, the refund is issued within 24 hours through JazzCash, Easypaisa, or bank account, depending on the available arrangement.

Warranty

Do your products come with a warranty?

Warranty availability depends on the product. If a product comes with a warranty, the warranty details will be clearly mentioned in its product description.

Who handles the warranty claim?

If a product is covered by warranty, AS Tech Hub will handle the warranty claim process for the customer. The exact warranty process depends on the product and its applicable warranty terms.

Product Availability

How can I check if a product is available?

Product availability will be shown on the product page on our website. If you are unsure about availability, you can also contact us on WhatsApp.

Physical Store & Online IT Services

Can I visit the AS Tech Hub store?

Yes. Customers can visit our physical store at Railway Station Chowk, Gojra.

What are your store opening hours?

Our store is open from 09:00 AM to 09:00 PM, Saturday through Thursday. Friday is our weekly off day.

Do you provide online IT services?

Yes. We also provide online IT services, including Windows Installation, Software Installation, Remote Support through AnyDesk, Troubleshooting, and other IT support services.