Warranty Policy
At AS Tech Hub, warranty coverage depends on the product. If a product comes with a warranty, the warranty period and applicable details will be clearly mentioned in the product description. Our warranty is intended to cover genuine product issues such as manufacturing defects and performance or functioning problems, subject to the applicable warranty terms.
Warranty Coverage
Warranty coverage may include:
- Manufacturing defects
- Performance or functioning issues
- Damage received with the product, provided the damage was not caused by the customer
The exact warranty coverage can vary by product, so always check the warranty information on the individual product page before placing your order.
What Is Not Covered?
Warranty does not cover issues caused by:
- Customer misuse
- Accidental damage caused after receiving the product
- Physical damage caused by the customer
- Improper handling or care
- Any damage caused after delivery that is not the responsibility of AS Tech Hub or the applicable warranty provider
If a product arrives damaged, please contact us as soon as possible so our team can review the issue.
How to Claim Warranty
If you believe your product has a warranty-related issue, contact AS Tech Hub and provide your original invoice or order number. The product will need to be submitted or returned to AS Tech Hub for inspection. Our team will review the product and determine whether the issue falls under the applicable warranty terms.
Warranty Repair, Replacement or Refund
The solution will depend on the product and the nature of the issue. Depending on the situation, the product may be:
- Repaired if the issue can be fixed
- Replaced if repair is not possible
- Refunded where applicable
The final resolution depends on the product's warranty terms and the outcome of the warranty assessment.
Who Handles the Warranty Claim?
If a product has a brand or supplier warranty, AS Tech Hub will handle the warranty claim process on your behalf. You do not need to manage the warranty process with the supplier yourself. Our team will guide you through the applicable process.
Warranty Shipping Charges
The customer is responsible for the shipping charges related to submitting or returning a product for warranty service.
Warranty Processing Time
Warranty processing time is not fixed and can vary depending on the product, issue, repair requirements, replacement availability, and the applicable brand or supplier. Our team will provide updates when available during the warranty process.
Need Help With a Warranty Claim?
If you have a warranty issue or need clarification about a product's warranty, contact AS Tech Hub on WhatsApp at 03048022918. Please keep your original invoice or order number available when contacting us.